Our sales change frequently — view our current sales — and may last for only a few hours, a few days, or maybe a week. Sometimes we announce sales in advance, but sometimes they just appear on our web site. Unless a sale has an announced ending date, it may end at any time without notice.
The best way to learn about our sales is to sign up for our newsletter. We sometimes give our customers who are newsletter subscribers a head start, and sometimes we include a coupon with the newsletter, too!
Sometimes we provide coupons that are good for freebies, discounts and other goodies. (Read your newsletter and check our other social media outlets, sometimes we’ll hide the codes!) To redeem a coupon, you must enter the coupon code as you go through the checkout process. Some coupons have rules and restrictions, and coupons will only be valid at specified times on specified items. Unless otherwise stated, a coupon can only be used once per account. You cannot use more than one coupon for the same order. Percent-off coupons provide a discount off the listed retail price; but if the item is already discounted on our site you will be given the better of the two prices. Once you finalize an order, we can’t change it… so make sure to doublecheck your order and coupon codes before making your purchase.
All of our sales are limited to quantities on hand. When an item is sold out, it’s automatically removed from our web site. We constantly change our product selection, so there is no assurance that we will ever get this item in again. We don’t accept backorders on items nor do we issue rain checks.
When a sale ends on a particular announced date, the sale prices will be valid through midnight Pacific time. The price you pay will be the one in effect when you finalize your order — that is, when you have provided billing information and have hit “Submit”. We reserve the right to make last minute changes to sale stop times and sometimes we may be a little early or late, so watch the web site for the exact details. Other terms and conditions also apply.
The sizes listed on our web site are usually the product packaging size, such as the wood block for stamps and the box for other items. Sizes are only approximations and are usually rounded to the nearest 1/4 inch. Weights listed are the shipping weights and these include product and order packaging. The actual weight of the products will be less. Products such as powders may be listed in “ounces” and this measurement may be the weight or the volume of the product.
Your credit card is charged for your order at the time that you finalize it online. We do this so that any payment problems can be resolved immediately and conveniently when you are still online. Because everything that we sell is normally in stock, your order will ship without any backorders.
Our systems don’t let us make any changes to orders once they’ve been finalized. We can’t combine multiple orders into one shipment, we can’t add or delete items, we can’t add a coupon to an already-finalized order, and once an order has gone to our warehouse, we can’t cancel an order. Please carefully review your order before finalizing it so that you avoid delays or problems.
It is quite rare, but sometimes there may be an error, omission, or ambiguity in a published sale or item description. When this happens, we reserve the right to correct the error or to clarify the description once we have the accurate information. If you have ordered the item before the correction, we may cancel the order and issue you a refund or may make other reasonable adjustments.
Rarely, our inventory may indicate that we have an item in stock and we later find that this is not the case (such as when multiple people put an item into their shopping carts at the same time and the inventory is very near zero). If this happens to you, we’ll automatically return the credit to your credit card.